Do you need help?

Below you'll find various ways to get more help or to get in touch with us.

Customer Service Chat

To begin a chat, click on the chat icon situated at the bottom right of the page.

Customer portal my Lebara:

In your personal my Lebara, you will find almost everything about your Lebara plan. You can easily customize your settings there.

Simply log in here with your Lebara number or download our Lebara Switzerland app in the App store Google Play to use the following functions:

• View bills online or download as PDF file
• Manage and settle open invoice amounts directly
• Change from paper to email bill and save CHF 3.00/month
• Keep an eye on calls and data usage at home and abroad at all times
• Manage personal information such as address, e-mail, and ID documents yourself with just a few clicks
• Activate or deactivate roaming options
• Set cost control according to personal preferences
• Get SIM information such as your PIN/PUK

Support page

More information and help can be found on our Lebara support page:

• Bills / Payments
• Your Mobile Abo
• Change plan
• Your Mobile Prepaid
• Number porting
• Roaming
• Cost control
• Mailbox
• Login
• Network

Haven't found what you are looking for?

Briefly describe your request at no charge to you in our chat window at the bottom right, and we will reply with a solution for you as quickly as possible.

Customer Service hotline (CHF 1.50/call)

You can also reach us personally on our hotline at the following times:

Monday through Friday: 9:00 a.m. – 8:00 p.m.
Saturday to Sunday: 10:00 a.m. – 7:00 p.m.

From Switzerland at 0900 480 000 (CHF 1.50/call)