If you can’t remember your password, you can easily reset it. For your security, you’ll need to verify your identity in two steps.

With your registered email address

① Go to the login page.
② Enter your registered email address in the login field.
③ Click on “Password forgotten?” below the login fields.
④ You’ll receive an email with a reset link. Click the link to continue.
⑤ You’ll then receive an SMS with a verification code on your registered Lebara phone number. Enter the code to verify your identity.
⑥ Follow the steps to set a new password.

With your Lebara phone number

① Go to the login page.
② Enter your Lebara phone number in the login field.
③ Click on “Password forgotten?” below the login fields.
④ You’ll receive an SMS with a reset link. Click the link to continue.
⑤ You’ll then receive an email with a verification code at your registered email address. Enter the code to verify your identity.
⑥ Follow the steps to set a new password.

Once your new password is created, you can log in again using your Lebara phone number or registered email address and your new password.