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Transferring my mobile number
Thinking about moving to Lebara but want to keep your existing mobile number? That’s easy! Whether you currently have a mobile subscription plan or use a prepaid SIM with your existing provider, you can easily transfer your number to Lebara. Just choose the Lebara plan or prepaid offer that suits you and follow the simple steps below to complete your number transfer.
1. Specify number porting in the order
When you sign up for your new Lebara subscription online, you can select "Keep my number" during the order and you’ll be guided through the process step by step. The process may vary slightly depending on whether you’re switching from a postpaid subscription or a prepaid SIM. If you need help placing your order, our employees will be happy to assist you—either in a shop, over the phone, or via chat.
Porting your phone number from a postpaid plan:
To start the porting process, we’ll need the following information:
To get this information quickly, scan the QR code below to send a free SMS.
Alternatively, you can send a free SMS with the word INFO to 503. You will receive details about your porting options, including any early termination fees and the name of the contract owner. Please have this information ready when you sign up with Lebara.
⚠️Please note: Number porting can take place no sooner than seven working days after you’ve submitted your request. Porting is not possible on weekends or public holidays.
Porting your number from a prepaid SIM:
If you currently use a prepaid SIM card without a subscription contract, porting your number to Lebara is simple and doesn’t require any additional information. To start the process, simply scan the QR code below or send an SMS with the word YES to 499. This confirms your request and initiates number porting.
⚠️Please note: Any remaining prepaid credit will expire once the porting is complete.
2. Verification of your porting details
We’ll verify the information you provided with your current provider and confirm the porting date once it’s accepted. If the details don’t match, we will contact you to request the correct information to avoid any delays.
3. Sending your Lebara SIM card
We’ll provide you with your new SIM card—keep it safe and insert it on the confirmed porting date.
- Online or phone orders: Your SIM card will be delivered by post.
- In-store orders: You’ll receive your SIM card right away.
4. Activation
Number porting will take place on the confirmed date. From that moment, your old SIM card will become invalid and should be replaced with your new Lebara SIM card. Once you’ve inserted your new SIM, you can fully use your new Lebara plan or prepaid SIM. You’ll receive a reminder via SMS 24 hours before your number is ported.
⚠️Please note: We’ll handle the cancellation of your current mobile subscription for you. Please do not cancel it yourself, as this may delay the number porting process. If you're using a prepaid SIM, no cancellation is needed.