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Verifying my identity
As a telecom provider, Lebara is legally obliged to verify your identity with a valid ID and securely store a digital copy of your ID in your account. This applies to all customers with a mobile postpaid plan or a prepaid SIM. The most convenient way to complete this process is online, fully digital and secure.
Digital identity verification (ID check)
You can verify your identity online either during your purchase or anytime later in your My Lebara account or the Lebara app.
How to verify your identity during your purchase:
Step 1: On the checkout page, after filling in your contact details, select “Scan now.”
Step 2: Enter your mobile phone number in the field provided.
Alternatively, you can scan the QR code displayed on the screen using your smartphone/tablet camera.
Step 3: If you have not scanned the QR code, click “Send SMS” to receive a link on your phone.
Step 4: Open the link you received and select the ID document you would like to scan.
Step 5: Click “Scan ID” to start the process and follow the on-screen instructions.
How to verify your identity in My Lebara or the Lebara app:
Step 1: Open the My Lebara website or the Lebara app and log in to your account.
Step 2: Go to “Account Settings.”
Step 3: Select “ID Documents.”
Step 4: Click “Add a new ID” and follow the instructions.
⚠️ Important: Scan a valid official ID document using your mobile phone camera. Depending on the document type, you may need to scan both the front and the back. (see the list of accepted documents below).
In order to accurately and securely identify you as a new customer, you will be asked to record a short 5-second selfie video once you have scanned your ID. The video will automatically be deleted (and not stored) after successful verification.
Accepted ID documents for postpaid plans
The following personal identification documents are accepted for ID validation:
⚠️ Important: If you order a device with your plan, you must use a Swiss identity document for validation.
Accepted ID documents for prepaid SIMs
The following personal identification documents are accepted for ID validation: